SiteVibes allows you to add a loyalty and referral program directly to your BigCommerce store. This guide walks through the basic steps to configure your program and install the on-site modules customers will interact with.
Once installed, customers will be able to earn points, redeem rewards, and refer friends directly from your store.
Step 1: Enable the Loyalty Program
First, confirm your loyalty program is enabled.
Log in to your SiteVibes Dashboard
Navigate to Loyalty → Programs → Settings
Enable the Loyalty Program
Optionally enable the Referral Program
You can also customize the program name that customers will see on your website.
Step 2: Configure Member Tiers
Member tiers allow you to reward customers based on their activity or points earned.
To create tiers:
Navigate to Loyalty → Programs → Member Tiers
Click Add New Tier
Enter the Tier Name (Example: Bronze, Silver, VIP)
Define the points threshold required to reach the tier
Save the tier
Customers will automatically move into higher tiers as they accumulate points.
Step 3: Configure Ways Customers Earn Points
Next, configure how customers will earn points in your program.
Navigate to Loyalty → Programs → Member Tiers
Select the tier you want to configure
Open the Ways to Earn section
Common earning actions include:
Placing an order
Creating an account
Writing a product review
Uploading a product photo
Birthday rewards
Social follows
Each action can be configured with a specific number of points.
Example:
10 points per $1 spent
100 points for creating an account
You can also configure different earning rates for different tiers.
Step 4: Create Rewards
Rewards allow customers to exchange their points for discounts or other benefits.
To create a reward:
Navigate to Loyalty → Rewards
Click Add New Reward
Select the reward type
Common reward types include:
Fixed dollar discount
Percentage discount
Free product
Free shipping
Points exchange
For example:
100 points = $5 off
You can create multiple reward options to give customers flexibility when redeeming points.
Step 5: Add the Loyalty Dashboard to Customer Accounts
The Rewards My Account module allows customers to view their loyalty activity inside their BigCommerce account.
This includes:
Current points balance
Available rewards
Tier status
Loyalty activity history
To install this module:
Navigate to
Loyalty → On-site Modules → Rewards My AccountEnable the module
Copy the provided code snippet
<!-- START SiteVibes Loyalty Rewards Page Tag -->
<div id="sitevibes-loyalty-account"></div>
<!-- END SiteVibes Loyalty Rewards Page Tag -->Add the snippet to your BigCommerce customer account page template visible only to logged in users
Once installed, logged-in customers will see their loyalty dashboard inside their account area.
Step 6: Create a Loyalty Program Page
Most stores also create a dedicated loyalty program page explaining how the program works.
This page can display:
Ways customers can earn points
Available rewards
Tier benefits
To create this page:
Navigate to
Loyalty → On-site Modules → Ways to Earn ModuleEnable the module
Copy the provided code snippet
Then in BigCommerce:
Create a new page (example:
/rewardsor/loyalty)Paste the module snippet into the page content
Save and publish the page
Customers can now view the full loyalty program directly from your store.
Step 7: Test Your Loyalty Program
Before launching your program to customers, we recommend testing the setup.
Check the following:
Points are awarded after a purchase
Rewards generate correctly
The loyalty modules appear properly on your site
Customers can view their points inside their account
Once confirmed, you can begin promoting your loyalty program to customers.
Need Help?
If you need assistance installing loyalty or referrals on your BigCommerce store, contact SiteVibes support through the dashboard:
https://help.sitevibes.com/hc/en-us/articles/46534443067547-How-to-contact-support